Tattle’s Technology Enables Local Kitchens to Turn Guest Feedback into Operational Action Items
New York, NY (RestaurantNews.com) Tattle, the innovator in the customer experience improvement (CXI) category, today announced its partnership and integration with Local Kitchens, the micro food hall offering takeout and delivery from multiple restaurants, allowing customers to mix and match cuisines from different restaurants in a single order.
Tattle is a customer feedback technology platform built with an open-API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, such as dine-in, take-out, delivery, and drive-thru for omni-channel visibility. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.
“In the rapidly evolving restaurant category, disruptive food halls like Local Kitchens face unique challenges relative to the broader restaurant space,” said Alex Beltrani, Tattle Founder and CEO. “Local Kitchens can obtain distinct advantages by using Tattle to elevate the guest experience, recover dissatisfied guests, and extend hospitality beyond the walls of their food halls.”
The core benefits of the integration include:
Automated post-transaction survey distribution to guests for optimal engagement,
Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls
Automatic marketing outreach for customers with specific customer experience scores
Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by interacting with their customers where they make transactions. Using existing third party tools and API integrations, we connect brands with their guests at every touch point of the customer journey. Through our AI, we recommend the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.
Local Kitchens is a micro food hall offering takeout and delivery from multiple restaurants, allowing customers to mix and match cuisines from different restaurants in a single order. Ideal for foodies, groups, and families, Local Kitchens brings the best local restaurants to the neighborhood under one roof. Local Kitchens currently operates in the San Francisco Bay Area (Cupertino, Lafayette, San Jose; Mountain View and Palo Alto coming soon) and is rapidly expanding throughout California and beyond.
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